? Service Delivery Review - Trent Hills

Municipal Services and Council

Service Delivery Review

Trent Hills Service Delivery Review - 

The Municipality of Trent Hills completed a Service Delivery Review in July, 2018.  This is a process in which all municipal services are reviewed to ensure they are being delivered in the most appropriate and cost effective manner.  It is an opportunity to take a step back and look at what we do to determine if there is a different or better way to delivery services. 

Reports and Presentations

Service Delivery Review - Final Report, September 18, 2018

Service Delivery Review - Staff Report CAO-2018-16 Service Delivery Review Summary Report, September 18, 2018

Finance Department - Service Delivery Review presentation, July 17, 2018

Fire Department - Service Delivery Review presentation, June 19, 2018

Parks and Recreation - Service Delivery Review presentation, February 20, 2018

Planning and Development - Service Delivery Review, January 16, 2018

Staff Report - Roads and Urban Services Recommendations, May 2, 2017

Roads and Urban Services - Service Delivery Review Presentation, February 21, 2017

Staff Report - Clerk's Department Recommendations, December 20, 2016

Clerk's Department / Administration - Clerk's Department Service Delivery Review Presentation

Staff Report - Water and Wastewater Recommendations, July 5, 2016

Water and Wastewater -  Water and Wastewater Service Delivery Review Presentation

Staff Report -Water and Wastewater, June 21, 2016

Staff Report - Service Delivery Review Phase 1, January 2016

Staff Report - Service Delivery Review Overview, October 16, 2015

Background Information

A completed Service Delivery Review allows Council, staff and the public to gain a better understanding of the services the Municipality provides and may initiate a discussion and exchange of ideas on various services leading to one or more of the following outcomes:

  • A confirmation of current services and delivery practices
  • A need to investigate further service delivery methods and/or levels of services
  • A desire to implement new opportunities or directions (e.g. add, delete, adjust services and/or delivery methods)

The services of each department will be reviewed to identify opportunities for improvement and adjustment.  There are a total of 7 departmental reviews that will take place over the next 2 years:

  1. Water and Wastewater - complete 
  2. Administration/Corporate Services - complete
  3. Roads & Urban Services - complete
  4. Finance - complete
  5. Recreation - complete
  6. Planning/Building/Community Development - complete
  7. Fire/Protective Services- complete
Areas of improvement and/or change are identified based on the analysis done by the review teams as well as from input from you, the public.