The Municipality of Trent Hills acknowledges and recognizes the diversity in the community and strives for universally accessible customer service so that the accessibility of services improves for everyone. For information about transportation services for individuals with physical and functional disabilities visit our Transportation webpage.
Accessibility Improvement Plan
The Accessibility Improvement Program reflects the vision of the community to create inclusive and barrier free businesses throughout Trent Hills. This program offers financial incentives to Trent Hills business owners for customer service initiatives that improve accessibility.
Program Guidelines & Application
Trent Hills Accessibility Design Standards (pdf format)
Trent Hills Accessible Customer Service Policy (pdf format)
Trent Hills Accessible Customer Service Policy Brochure (pdf format)
Accessibility Standard for Customer Service - Ministry of Community and Social Services
Serve-Ability: Transforming Ontario's Customer Service (online training)
All Accessible Customer Service Standard documents are available in alternative formats upon request.
Trent Hills Accessibility Committee
The Accessibility Advisory Committee advises Council on all matters that pertain to persons with disabilities in areas such as Public Transit, Community Services , Recreation Programs, Parks, Municipal Facilities, Transportation, Parking and Traffic, Site Plan Review and Planning, Housing, Employment, Communication practices, etc. The purpose of this Committee is to provide persons with disabilities for their participation in the identification, removal and prevention of barriers.
The Committee meets on the second Tuesday of each month at 10:00 am in the Council Chamber of the Municipal Office.
2014 Accomplishment Report
2013 Accomplishment Report
For more information please contact:
Lynn Phillips, CAO
705-653-1900 ext. 241
Accessible Customer Service Feedback & Response